A. For Overnight Guests and Day Tours

We require a reservation fee, equivalent to 50% of all charges, to be deposited to our bank account, which we will furnish you. All deposits are deductible from the final bill to be settled upon check-out. May we request that guests settle their accounts ahead of the check-out time for their own convenience.

To avoid complications, please fax or e-mail us a copy of your deposit slip with your name clearly indicated as soon as possible. For group deposits, the names of the individuals must be indicated on the deposit slip if they will be settling their accounts individually. Your deposit and room reservations will be confirmed by our staff.

Reservations are on a FIRST COME FIRST SERVED BASIS. We have no control as to when guests make deposits. There are times when deposits may be made simultaneously. We hope you understand that in such instances, we will reserve the room/s or facility/s based on the earlier time indicated in the deposit slip/s.

In the event of simultaneous deposits and we cannot accommodate those who made late deposits, the stay can either be re-scheduled, or we will refund the full amount of the deposit within seven (7) working days.

B. For Walk-in Guests

Walk-in Guests are subjected to a 50% partial payment upon check-in with the balance payable upon check-out. Payments can either be in cash, credit card or U.S. ($) currency.

C. For Corporate Arrangements and Weddings

The same payment arrangements and rules for overnight guests and day tours apply, except that the balance of the account shall be payable ten (10) working days prior to the event date. Payment may be made either by check, cash or card at our Makati office or through a bank deposit to our account.

*** For credit card payments, at the moment we can accept only or .

CANCELLATIONS

Cancelled or Postponed Bookings

1. In case of cancellations of reservations, deposits made by guests are non-refundable.

2. In case of re-scheduling for reasons other than due to inclement weather, our reservations office should be informed 15 days prior to booking date during the peak season and 3-7 days prior during the low season. Guests may re-schedule bookings within (3) three months. Accomodation rates for the particular rebooked dates of stay will apply if rescheduling is done within the same season. If an original booking was made during low season and has been resheduled for the high season, rates will be adjusted accordingly.

3. A second postponement is subject to a surcharge equivalent to 50% of the room rate; for third postponements, deposits made will be forfeited.

4. For functions, notice should be given 15 days prior to the event date, whether peak or off-peak season. Re-scheduling is subject to availability of rooms and facilities and should be made within (3) months from time of postponement; otherwise, any and all deposits shall be forfeited.

Accomodations are subjected to availability of our facilities.